Quality Management System Executive / Officer

Job Description

Job PurposeDevelop, implement and maintain procedures, practices to ensure a proper and effectiveimplementation of the Quality Management System to meet EIL Health, Safety, Security,Environment, Quality (HSSEQ) & Sustainability objectives, targets and plans.Under the direct supervision of the HSSEQ Manager, the incumbent will provide analyticalsupport including detailed reporting for various projects undertaken by the Terminal.Principal AccountabilitiesWith direct day-to-day reporting to the HSSEQ Manager, the incumbent is principallyaccountable to implement, administer and coordinate EIL Integrated Management systemactivities including e-system and documentation to comply with ISO 9001, ISO 14001, ISO45001, ISO 50001, local legislations, corporate and customer requirements and applicableinternational standards.Quality Assurance1. Provide analytical and administrative support for collating all information such as theHSE, ERM, Sustainability performance, MMR, etc for the monthly KPIs Reporting?s toGHSE, HTL, Group Sustainability, Group Quality, Business & Ethics (QBE) and EILManagement for tracking and monitoring of all targets and plans with appropriate actions.2. Assist the HSSEQ Manager and Energy Management System (EnMS) ManagementRepresentative (MR) in organising the HSSEQ and the Energy Management SystemManagement Review meetings, to assess on the performance of the HSSEQ and EnergyManagement System respectively, maintaining the minutes of the meeting and trackingfor the required actions.3. Lead the Quality Management review meeting.4. Assist in the formulating and implementing the HSSEQ and Energy Management plansand programmes to promote a quality culture, awareness programme in the terminal andfor continual improvement.5. Assist HSSEQ Manager and the EnMS Management Representative in maintaining thedocumentation, coordinating the compliance and certification of ISO 9001, ISO 14001,ISO 45001, ISO 50001 and in line with the terminal?s policy.6. Ensure that processes of the Quality Management System are established andmaintained.Audit Management System1. Formulate, coordinate and implement the Internal Audit Programmes to ensure theeffectiveness of the terminal?s HSSEQ Management System and Energy ManagementSystem.2. Develop, implement and liaise with Group QBE for the required external parties audits toensure compliance and effectiveness of the HSSEQ Management System and EnergyManagement System, following up on the audit findings and action plans.3. Ensure that all internal auditors are properly trained and competent to execute theirassignments.4. Reviews feedback and implementation status on audit recommendations.Operational Excellence1. Assist the HSSEQ Manager in creating the regular schedule of Assessments.2. Analyse the data for accuracy and enter the same in the Intelex system for the corporatereporting.3. Collate all the required data, analyse and prepare reports for presentation to the EILManagement team as directed by the HSSEQ Manager.4. Facilitate the communication of the results, updates and scores to the respective EILManagers.Other Administrative & Analytical Support1. Through the audit process anticipates business problems, evaluate the impact andrecommends solutions.2. Prepares audit reports with analysis, appraisals, and recommendations.3. Assists the HSSEQ Manager in the development of policies, maintaining the HSSEQManagement System, Energy Management System, the relevant procedures and theimplementation of effective controls that leads to accurate reporting of audit results.4. Manage the vendors, contractors and ENOC Shared Services evaluation process anddocumentation.5. Assist the HSSEQ Manager in maintaining the security procedures and plan in meetingthe ISPS code and security compliance.6. Organise, support and liaise with internal departments on the documentation process forthe terminal?s Operational Fitness Certification and licensing activities in meeting the localauthorities requirements.7. Organise, liaise and track with the ENOC Occupational Heath and Safety Centre (OHSC)for EIL employees? fitness and certification process.8. Support the Emergency Management Team as required during emergency situation.6. Carry out other tasks as assigned by Line Manager.Customer Care System1. Investigate and analyse all NCRs related to quality Non-Conforming events, customercomplaints are in compliance with the appropriate procedures and verify theeffectiveness of the corrective actions taken.2. Provide support to the Terminals Manager to assign calls to respective SSI and close allresolved calls.3. Analyse customer care data and provided reports on all outstanding calls to theTerminals Manager.

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