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Quality Analyst

3.00 to 6.00 Years   Dubai - United Arab Emirates   28 Sep, 2019
Job LocationDubai - United Arab Emirates
EducationOther(Other).
SalaryNot Mentioned
IndustryCall Center / BPO / KPO / Outsourcing
Functional AreaNot Mentioned

Job Description

- Call Monitoring (remote or side-by-side)- Conduct QA briefings for all operational staff working in the Process- Carry out trend analysis for top errors and advisor level analysis- Ensure adherence to Quality SLAs - Performing random disposition aud

Keyskills :
Contact Center QA Analysis Call Center MIS QA

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