Managing relationships with colleagues, contractors, Housing Associations, and third-party suppliers in relation to building defects ? acting as the main point of contact for the duration of the warranty period
Leading and managing a team ensuring they work efficiently and proactively with customer satisfaction and teamwork at the forefront of their minds
Managing relationships with internal and external suppliers and clients to ensure customer expectations are met or exceeded
Ensuring the team are the first point of contact for customers, suppliers, and internal staff for all customer service issues and advice
Acting as a point of escalation for complaints related to private apartments whilst under warranty
Developing technical knowledge of the specification and design and build quality
Assisting with keeping up to date all customer-facing materials
Working closely with Head of Operations and assisting where required with meeting attendance in relation to new development operational planning, pre-opening, and mobilization activities.
