| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
JOB DESCRIPTIONCustomer Servicing Project ManagerAlso looking for Customer Servicing Project OfficerOrganization:? Role summary:To coordinate and manage the redesign and implementation of end-toend customer servicing journeys across enquiries, service requests, and complaints, including system onboarding and MIS / reporting? Reports to: Group Head of Customer ExperienceKey Responsibilities:? Drive and coordinate redesign and documentation of servicing related customer journeys and business processes across enquiries, service requests, and complaints across all stakeholders? Project manage migration to target system (Microsoft Dynamics) and operating model from a Customer Experience perspective ? Coordinate stakeholders across organization ? Provide system feedback from customer perspective and input for designing ongoing system augmentation? Act as Group CEX SPOC for any customer servicing related initiatives led by other stakeholdersQualification:? At least 2-5 years of Customer Experience related functions, preferably in Banking, Consumer Finance, Insurance or similar industries? Project management experience in a cross-functional setting? Education ? MSc in Business Administration (or similar admin program)? Skills ? Demonstrated leadership skills and ability to work collaboratively and cooperatively ? Strong oral and written communication skills. ? Effective problem-solving aptitude ? Ability to plan and work without direct supervisionMain Interfaces:? Internal: ? PBG sales & distribution channels, particularly call center ? PBG CEX ? Operations ? ITExternal: Process redesign partner & System integration partner
Keyskills :
Microsoft CRM Customer Service Microsoft Dynamics Project Management
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