Project Manager - Frontline Banking

Job Description

CONTEXTHSBCs Global Banking & Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Products & services are offered through a network of more than 60 countries worldwide. The trading and sales forces attend to customers that include the worlds central banks, international and local corporations, institutional investors, financial institutions and other market participants.The GB Strategy & Analytics team sits within the GB Chief Commerial Office and seeks to drive the successful delivery of strategic business outcomes within agreed investment boundaries through efficient and effective project delivery.HSBC Group CEO has outlined a series of key objectives as part of its 2020/2021 Strategy announcements focusing on improving profitability, reducing costs, increasing capital efficiency and enriching client service. However, a rapidly evolving external environment presents challenges for our clients and the Bank (e.g. a shifting competitive landscape, reconfiguration of local and global supply-chains, record low interest rates and new ways of working).It is against this backdrop that the Future of the Frontline programme was launched. This programme seeks to build upon the HSBC?s market leading position, and take a truly client-centric approach to how we serve clients, supporting our clients? strategy and growth ambitions and generating increased revenue and efficiency.The four Pillars of the Future of the Frontline are:? Client Co-Creation - Establish the most appropriate coverage model changes to implement, taking into account evolving client needs, strategic growth ambitions and regional variations? Frontline Reengineering - Simplify the ecosystem of digital tools for the frontline and deliver quickwin opportunities to release frontline capacity and productivity? Frontline Analytics - Provide timely, precise and data-drive insights to our front-line to deepen our customer relationships, release capacity and support growth, leveraging the large wealth of HSBC data and tapping into external data sources? Frontline Experience - Identify the required up-/re-skilling of the frontline to meet client expectationsWe are recruiting a PMO to provide programme support to the Frontlie Experience Pillar. The jobholder will help mobilise the programme and provide ongoing programme management support to ensure transparency, best practices and standards aligned to HSBC Change Framework.This role will be based in the UAE, however facing off to a global stakeholder audience.PMO KEY RESPONSIBILITIES? Ensure the successful implementation of the Future of the Frontline strategy, responsibilities, services and deliverables.? Monitor Programme reporting and assist the Workstream lead in reporting to Senior Management.? Manage and compile Programme and Project Management Related Financials and Programme information.? Oversee project costs and ensure finance are well managed.? Provide and maintain a capacity planning and resource tracking services across the programme.? Update and maintain, risk logs, Action logs, Decision logs, and Issue Register.? Ensure the appropriate Programme Benefits are identified, quantified and their realisation planned.? Track financial reporting and ensure adherence to CLIENTS standards.? Ensure a clear and robust governance structure, including accountable executives/sponsors, is maintained that conforms to CLIENTS standards and regulatory requirements.? Ensure cross programme dependencies are managed and the dependency log is maintained and effectively manage all dependencies and interactions across associated and complimentary workstream? Deliver and support programme governance across the various activities including planning, communication, reporting and financials and risk and issues management.? Drive integrity and visibility across the workstream data in processes and MI, ensuring ?golden source? data is clearly defined and communicated? Ensure timely and accurate reporting is provided to key stakeholders / sponsors? Engages with stakeholders to create buy-in for the workstream.? Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.? Actively manages and co-ordinates the workstream plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits? Proactively determine, analyse and identify process performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.? Influence and collaborates with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomesKEY SKILLS:? Strong written and verbal communicator? Ability to work in a dynamic and agile environment? Problem solver? Ability to navigate a large complex multi-jurisdictional business and work across workstreamsCollaboration? Ensure that the Strategy objectives are clearly understood by all those working on the delivery and more broadly with wider stakeholders.? Build and maintain effective partnerships between the business, products and IT? Develop and maintain effective senior stakeholder relationships across streams? Foster global coordination and communication with the central PMO.Monitoring/ Transparency? Effectively manage all dependencies and interactions across the other workstreams.? Monitor and track progress of all deliverables within the workstream.? Manage and escalate risks and issues in a timely manner

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