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Program Manager

2.00 to 5.00 Years   Dubai , United Arab Emirates   04 Apr, 2023
Amazon
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet /E-commerce
Functional AreaNot Mentioned

Job Description

Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Program Manager to join the MENA Returns and Business Waste. The scope is to enhance returns CX for our customers, reduce customer returns, simplify the customer returns process/journey, and reduce financial losses from customer returns and make it sustainable. Amazons vision is to be earths most customer centric company and the PM will be:

  • Assuming end to end ownership for metrics and program initiatives of returns CX and business waste
  • Lead new programs in the business waste space
  • Identifying opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
  • Working with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and tech to run the programs
  • Deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
  • Working with MENA and WW stakeholders to innovate on behalf of the emerging customer
  • Expected to challenge any threats to experience, advocate on behalf of customers and communicate risks in a timely manner
Key traits of required for the role
  • Customer obsessed
  • An experienced business manager
  • Extensive stakeholder management and relationship building
  • Compelling written and oral communication skills
  • Enthusiastic about solving complex problems
  • Comfortable operating in fast paced environment
  • A data based decision maker
  • Entrepreneurial spirit to identify and kick-start new program
  • Willingness to roll up sleeves and take care of emerging operational issues
Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others. This role will be based out of Dubai (UAE).BASIC QUALIFICATIONS
  • Minimum 2 years experience in complex program management and analytics
  • Must know SQL and advanced Excel Skills
  • Proven track record of customer obsession
  • Demonstrated ability to think both strategically and tactically
  • Ability to prioritize in an ambiguous environment
  • Demonstrated ability to formulate data-driven decisions that lead to results
  • Demonstrated ability to conceptualize, manage and prioritize projects
  • Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment
  • Ability to work with technology teams and operations teams
PREFERRED QUALIFICATIONS
  • Prior Product Management, Program Management or Category Management experience
  • Knowledge of Reverse Logistics and Operations
  • Knowledge of process improvement technique
  • MBA preferred

Keyskills :

About Company

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

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