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Product Trainer & Customer Experience Officer

1.00 to 3.00 Years   Dubai, United Arab Emirates   17 Mar, 2022
XO Bills Technology FZCO
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustrySoftware Development; IT Services
Functional AreaNot Mentioned

Job Description

XO Bills is an industry based Software Development Company urgently looking for a qualified and dynamic candidate to play a key role as Product Trainer and Customer Experience Officer (CXO).We?re searching for professionals that have a solid track record of creating long-term value for organizations. First and foremost, we?re looking for a candidate who are capable oftraining and mentoring our customersalso focusedin control of three core areas: communications, account management and project management. Your main responsibility will be spinning these plates simultaneously ensuring that the customer will receive the best service.The Product trainer responsible isto enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with business needs and goals.The Candidate is responsible for efficient management of the customer life cycle to meet company?s objectives of profitability, customer success and stakeholder experience.A Customer Experience Officer combines leadership skills with a desire to provide apositive customer experienceto lead your customer success team. CXO should organize and develop a way to measure how customers perceive the product and/or service your company provides. This may include owning aspects of the customer journey such as:

  • .Developing feedback surveys
  • Scheduling in-person and online meetings with customers
  • Thinking of ways to show appreciation to loyal clients
  • And other methods to improve and maintain the overall brand experience
Along with fine-tuning the customer journey, the CXO is also responsible for the employee experience and how it directly impacts the end customer. When the entire company has adopted a culture of customer success, employees work performance will improve and the level of satisfaction customers feel when interacting with your company will increase. The CXO should ensure the experience for both customers and employees is positive.Kindly visit xobills.com/contents/careers for registration and to apply for the position.

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