| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Roles and Responsibilities- Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.- Able to prioritize logged tickets based on Business Impact.- Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.- The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.- Liaise with other teams within and outside the unit to negotiate dependencies- Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit- Responsible to manage and maintain release notes and document all the change sets
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