Product Owner - Digital Onboarding

Job Description

Product Owner - Digital OnboardingEmployment Type: EmployeeContract Type: PermanentDue to the growth of our business, a new Product Owner position has been created that will join our existing Product Management Team, reporting to the Senior Product Manager, Management Information. As a PO, you will be responsible for the analysis, preparation, and delivery of enterprise / product-led requirements. You will plan tactical work by breaking down features and sizing with a team, identifying design /UX work required and mapping dependencies that the team foresee. The role will ultimately be the go to Subject Matter Expert for technical functionality embedded into merchant onboarding systems. The role holder will understand all aspects of the ideal customer journey parlaying them into an exceptional merchant product offering. This role has significant relationships and responsibilities outside the team, including working with Product Management, who are responsible for the roadmaps and vision and Tech teams who make up the work streams they collaborate with.What you will do+ Creating, defining, and communicating requirements for new functionalities as directed by the product roadmap and guided by business architecture team.+ Work directly alongside technical and relevant project teams on technical documentation and delivery items as well as the pipeline of related product backlog features and enhancements ? managing prioritization against the teams capacity for each cycle+ Understand the future state internal and external customer journeys within Planet to enhance customer experiences while improving efficiency and reducing complexity+ Driving and collaborating with technology teams and the PM to ensure all gaps are closed in the delivery of a proposed solution+ Ensuring clarity on the business value of key requirements.+ Maintaining an excellent technical understanding of Planet products and solutions+ Acting as SME to the PM to control solution development to ensure it remains aligned to the original business ask by maintaining communications with the technology teams throughout the delivery lifecycle (tech design meetings, test artefact reviews, operations handover)+ Work with various steams to help define and map the desired events that enhance good customer experiences and neutralize negative ones+ Be the bridge, ensuring regular communication between sales and technical, risk and compliance, operational & financial teams to facilitate an efficient product lifecycle process+ Take responsibility for producing System Demos for Product and Value Stream stakeholders.+ Where required assist in training and upskilling the product knowledge of relevant colleagues in the group through insightful product presentations+ Lead and represent on behalf of our business the critical needs to delight our customers.+ Keep relevant market knowledge up to date by attending industry events, monitoring market trends and through frequent analysis of competitors.Who you are+ Business/financial/technical/marketing university degree or equivalent+ 2-3 years Product Owner skills and the ability to start, manage and deliver initiatives within tight deadlines.+ Exposure in the electronic payment industry highly preferred+ Experience of product lifecycle, managing release cycles and backlog.+ Ability to take business requirement and translate them into detailed product specifications or enhancements.+ A natural at deep diving into the detail of complex delivery projects to assess risks and gaps that need to be defined before development or delivery begins+ Exhibit an analytical approach to complex problems, generating pragmatic solutions with consensus.+ Detail oriented planner with ability to manage workload, capacity and prioritization with a structured approach under pressure.+ Fluent in English (both oral and written)+ Any European additional languages are consider as an asset.What you will need to bring to Planet+ Knowledge of Aha, Jira & Confluence would be an advantage.+ Understand the importance of the customer journey and experiences+ Ability to effectively communicate and work independently in a distributed environment with colleagues located in different geographical regions across various levels of departments and organizations to facilitate meetings with business and technical audience.+ Show a proven track record of delivering+ Dynamic, responsible, willing to take the initiative and rigorous actions+ Pro-actively report and escalate issues to management as needed+ You are curious, ask questions, love learning, looking for answers and bouncing ideas off other people, demonstrating emotional intelligence with the issues that arise+ We look for people with a can-do attitude that love a challenge We Search for Better - We Celebrate Differences - We Go Beyond Expectations - We Grow Together We hope this role sounds exciting and could be your next step. If so, we?d love to meet you ? click the button to apply. Go on. Make our day. Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and more than 2,000 expert employees located across six continents we serve customers in over 120 markets.

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