Product Manager Concierge amp; Retail haba UAE Nationalsly

Job Description

Job Purpose- The Product Manager will be based in Dubai and will create and manage the product portfolio for retail and marhaba concierge in line with strategy. The role holder is responsible for all stages of the product lifecycle from analysing data, creation, identification, validation, launch and evaluation.- Work to negotiate and obtain competitive rates for campaigns and support with destination/product information to meet customer needs and align with the departmental growth strategy.Job AccountabilitiesPlan- Contribute to the development of the brands strategies to meet the needs of the business and achieve revenue growth in collaboration with management, ensuring objectives and product plans are aligned with corporate vision.- Develop and maintain strong mutually beneficial, long-term strategic relationships with both internal and external stakeholders.- Review, collect and analyse data related to trends and sales and provide insights for the development of marketing campaigns.- Report, measure and make recommendations on all activities to improve the effectiveness of future products and sales.- Understand business needs and provide regular competitor/market analysis including benchmarking of dnata product offerings and market position.- Identify gaps in the market and profitable opportunities which are commercially viable, and which will enhance the product offering to remain commercially competitive.Lead- Manage team members through coaching, training, development, career progression and motivate by role modelling leadership and team-work behaviours.- Manage the performance management process for staff across the section by ensuring quality and timely feedback and completion of PM reviews.- Create and maintain up to date information on travel restrictions to be cascaded to agents and produced online to ensure customers understand new and ongoing travel guidelines.- Provide in-depth specialist knowledge and training of associated featured products to all areas of the business as commercially or operationally required.- Work proactively with sales and fulfilment areas to optimise conversion rates and minimise barriers to trade.Execute- Work with the internal stakeholders to plan and execute the preferred product strategy, understanding core destinations and products to sell.- Brief product via Salesforce for tactical campaigns. Working with the team on all aspects related to rates, allocations, release periods and service delivery, within defined business timeframes.- Lead campaign management in-conjunction with Corporate Communications, relevant brands and sales teams, engaging all key stakeholders in initial campaign discussions to ensure knowledge sharing and aligned approach and support with activity and manage input to the calendar.- Conduct post-campaign review sessions with internal and external stakeholders.- Streamline processes across the business to improve productivity and turnaround times, working closely with support teams to ease any pain points for operational issues.Qualifications & ExperienceQualificationsBachelors degree (12+3) in Business Management, Marketing, Tourism, or Hospitality or a related disciplineExperience. Worked 5+ years within the travel, tourism, leisure industry or in Commercial & Sales . Previous experience in a product development role . Process improvement and managing large projects with accountability for implementation . Established network within the UAE tourism sectorKnowledge/Skills. Strong knowledge of the global travel industry, including competitor activity . Knowledge of the functioning of all units within hospitality, B2C retail, travel and tourism . Strong analytical, numerical and problem-solving skills . Good creative and lateral thinking skills . Strong knowledge of business improvement processes

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).