Product Manager

Job Description

Product Manager | Al Futtaim Automotive | Customer EngagementOverview of the role:The role will be key in translating digital business strategies into product strategies and roadmaps for the Automotive division. The right candidateÿwill be tasked with driving the growth of the business through a focus on consumer insights, customer experience design and data backed decisions which will lead to a Sales & After Sales digital portfolio of products and Services that delivers sales performance, margin strength and competitive advantage in the Automotive sector in the UAE region and all AFA International businesses.ÿWhat you will do:?ÿÿÿOperate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division?ÿÿÿDefining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers?ÿÿÿCommunicate the product vision and drive the different teams to the common goal?ÿÿÿDrive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.ÿ?ÿÿÿCollaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies?ÿÿManage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated?ÿÿDefine quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management?ÿÿÿEvangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus?ÿÿÿWork with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables?ÿÿÿWork with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify / manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.?ÿÿÿOrganise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations and other required meetings.?ÿÿÿFoster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.?ÿÿÿTrack and communicate team velocity and sprint/release progress.?ÿÿÿEnsure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.?ÿÿÿEffectively listen to the teams? opinions/suggestions and empower the team to take ownership.?ÿÿÿProvide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics?ÿÿÿManage prioritisation and trade-offs among customer experience, technical constraints and business drivers?ÿÿÿDevelop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units?ÿÿÿInnovate, lead the industry and ensure we stay ahead of competitors in product features?ÿÿÿIdentify opportunities for key initiatives to enhance the customer experience and improve the customer experience?ÿÿÿPartner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations?ÿÿÿEmbed a Customer First data led prioritisation ethic?ÿÿÿSupport post-delivery implementation optimizations?ÿÿÿDrive a culture of continuous improvementÿÿ

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