PRODUCT DEVELOPMENT SPECIALIST - EK SKYCARGO

Job Description

Job PurposeSummary:Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability. We are seeking a Product Development Specialist to research global supply chain and industry trends, determine crucial industries, and formulate fresh concepts for products and solutions.You will be responsible for managing contracts with service providers worldwide, analyzing and maintaining related data, and supporting sales and marketing efforts.The ideal candidate will have experience in analyzing commercial performance and setting commercial targets to achieve overall revenue targets.Below are the key responsibilities of the role:Business Development & Projects- Research and systematically gather information about global supply chain trends, product-specific trade flows, customer evaluations and requirements from internal and external sources. Analyse gaps relating to products and solutions in comparison to other airlines, integrators and forwarders. Collate data in a structured way, analyse and evaluate with recommendations for business and product development in order to create new market opportunities.- Develop a product idea, recommend a design for new or improved products and solutions by defining product specifications, identifying quality parameters, establishing criteria for service providers on a high level. Participate in analysing survey results, reviewing current commercial business processes and practices, proposing changes if needed to remain efficient and aligned to customer needs.- Evaluate market suitability, quantify market opportunities and prepare a high level business case to facilitate decision making, having evaluated process and infrastructure cost as well as predicted yield and revenue estimates for the market segment to be targeted.Product Development- Liaise with all Managers, internal, external customers and supplier partners in collecting required operational details to process industry requirement / customer requirement and manage documentation of flow charts. Recommend and agree best process fit and then provide guidance in developing simplified products/solutions guidelines and ensure proper Performance monitoring with all operational aspects. Provide guidance in product managing delivery of all product/solutions as per published product portfolio.- Manage supplier partner contracting process and relationship for established Products and Solutions as well as from initial discussion through all stages of negotiation to final execution of contracts. Ensure that all information relating Legal/Insurance/P&L are built into the contract and communicated to all parties involved and thereby ensuring effective supplier partner relationship.- Identify and prepare technical input in development of express and courier products/solutions specific trainings and in devising content of operational collaterals, products/solutions specific brand campaign in close communication with Product Sales Support.Product Sales Support- Evaluate specific express and courier product sales objectives in cooperation with Commercial, trends, revenue and yields attained on various SkyCargo express and courier products to enable optimum capacity utilization and ensure appropriate pricing recommendations. Identify opportunities for both existing and new products in the Emirates global network.- Provide product sales support to the sales team, network wide focussing on corporate and key customers by providing pro-active and efficient customer and corporate driven service in order to increase the customer account base and, achieve revenue targets.- Analyse on continuous basis products/solutions commercial performance in terms of its contribution to bottom-line of EK SkyCargos express and courier revenue target attainment and recommend corrective actions in terms of change of suppliers, recruitment of additional suppliers and/or to recommend change in pricing and promotional strategy through Line Manager. Support and assist CPSM in providing mechanism for measuring product/solution based targets for outstations. Assist CPSM to set soft market specific targets for outstations, guide and support field to achieve them.Qualifications & ExperienceTo be considered for the role, you must meet the below requirements:- University Graduate with specialisation in Business Management.- 5 years minimum experience in express/courier/cargo industry most of which should have been in business development, product development and sales support areas.- Comprehensive knowledge of global supply chain practices, express / courier / air cargo market needs, industry business processes and products and solutions- Project management skills with sound knowledge of MS Office applications and strong analytical skills- Strong written and spoken communication skills in English language and should have the ability to communicate with external suppliers and customersSalary & BenefitsJoin us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).