Define ambitious targets and Key Performance Indicators (KPIs) in close collaboration with the procurement and SRM teams to position the Global Operational Support Center as the most efficient, innovative, and customer-oriented hub.
Monitor deliverables in alignment with Service Level Agreements (SLAs), KPI targets, and defined objectives.
Compile relevant data and conduct in-depth analysis to generate insightful reports, identifying areas of improvement, acceleration, and optimization.
Create detailed dashboards and reports to facilitate stakeholders and team members in visualizing performance metrics, identifying areas for enhancement.
Anticipate potential obstacles, delays, and gaps through trend analysis and market knowledge. Proactively propose viable solutions to address identified challenges.
Collaborate with teams to implement proposed solutions, ensuring a smooth transition and integration of optimized processes.
Continuously track and evaluate the effectiveness of implemented solutions, making adjustments as necessary to maintain optimal performance.
