| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Marine/ShippingServicesSupplyChain/Logistics/Import/Export |
| Functional Area | Not Mentioned |
Job description:?Checking for the most current and accurate shipping rates from suppliers and carriers on a regular basis?Providing quotes to customers in a timely and professional manner, ensuring the quotes accurately reflect the rates and services offered.?Negotiating pricing and services with customers to ensure the company is providing the best value while maintaining profitability.?Maintaining accurate records of customer quotes and pricing information for future reference and analysis.?Overseeing the customer service and pricing functions of the company, ensuring high-quality service is provided.?Developing and implementing pricing strategies to increase profitability and remain competitive in the market.?Negotiating and managing contracts with customers and suppliers to ensure favorable pricing and terms.?Collaborating with other departments to ensure seamless customer service and efficient pricing processes.?Analyzing customer and market data to inform pricing decisions and strategies.?Monitoring and reporting on key performance indicators related to customer service and pricing.?Ensuring accurate and timely communication with customers and stakeholders?Providing feedback and coaching to customer service and pricing teams to improve performance.?Participating in the recruitment, training, and development of pricing staff?Keeping abreast of changes in the freight forwarding industry and ensuring the pricing teams are up-to-date with the latest information?Developing and implementing pricing policies and procedures to improve efficiency and productivity.?Managing customer complaints and resolving customer service and pricing issues?Engaging with customers through various channels, including phone, email, and live chat?Continuously seeking out opportunities to improve the customer service and pricing experience and proactively addressing customer needs and concerns.?Analyzing customer service and pricing data to identify trends and areas for improvement.
Keyskills :
Extremelywellversedwithpricingprocess¤tmarkettrendforsourcingthecompetitiveprocess.
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