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Planning Manager- AfterSales | Toyota & Lexus | Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   27 Jul, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job Purpose:This is a cross-functional role which is responsible for supporting the delivery of the overall financial budget and requires collaboration with Marketing, IT and Finance & Compliance. The role is responsible to manage 4 core areas:

  • System support
  • Service Maintenance Contracts (SMC)
  • Pricing
  • Business planning
?Key Responsibilities:?System support:
  • Ensure service desk concerns are addressed within 24 hours
  • Ensure package creation and system readiness for new vehicle launches / marketing campaigns / customer specific packages etc.
  • Propose new system enhancements that support speed of delivery at frontlines, maintains financial & operational controls.
  • Ensure regression testing is done when new system developments are introduced to ensure existing core functionality is not affected
?Service Maintenance Contracts (SMC):
  • Ensure package creation and system readiness for new vehicle launches / marketing campaigns / customer specific packages etc.
  • Monitor burn rates of contracts and ensure no over cost scenarios.
  • Introduce SMC products to maximize penetration at point of new unit sales & through aftersales
  • Responsible for delivering the SMC P&L budget (AED 21 Mil)
  • Provide business plans with projections (quarterly forecasting) and annual budget
  • Ensure all SMC re-instatement and refunds are authorized within the approved SOP.
  • Ensure SOP?s are always up to date
?Pricing
  • Ensure Bi annual parts pricing updates are done accurately and on time.
  • Review FOB variance on price increases being administered by the OEM and lead negotiations to reduce impact on critical parts
  • Review and ensure service menu pricing for all models is in line with approved sign-offs
  • Propose price points for services and products to maximize penetration and overall profitability
  • Propose parts B2B (wholesale) flash and campaign price points to maximize penetration and overall profitability
  • Review deal-based discounts in collaboration with Head of Business
?Business planning
  • Responsible for preparation of quarterly forecasts
  • Responsible for preparation of annual budgets
  • Responsible for preparation of 3 year plan
  • Support & Plan marketing calendar / activities / feasibility
  • Actively seek opportunities to help increase VIN inflow via specific targeting
  • Measure and track KPI movements and generate plans to counter negative movements or how to recover to desired outcome
  • Continuously seek ways to enrich existing data and maintain databases to ensure data accuracy

Keyskills :

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