Personal Shopper - LEVEL eCommerce RETAIL & DISTRIBUTION · Dubai

Job Description

RETAIL & DISTRIBUTION · DubaiPersonal Shopper - LEVEL eCommerceWho we areWe are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.What you will be doingOur Senior Online Personal Shopper is responsible for identifying key online clients, and delivering an exceptional service. They will do this by anticipating, and facilitating clients needs / requests to high retention rates of online VIPs. Our Senior Online Personal Shopper must also demonstrate extensive knowledge of the fashion industry and the passion, and ability to identify the clients tastes, activities, body type and desired image in order to tailor a look to each clients needs. * Build the online personal shopping structure and ensure seamless CX and EX journeys * Youll develop the Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Client service. * On a weekly basis pull the reports with new VIPs into the segment and reach out to them to build long lasting relationships. * Deliver weekly reports with set objectives and clear goals and opportunities for the following week. * Liasise with ecomm team when processes are not optimum * Youll create and send personalized communications to your clients, to inform them of new products, designers and other Level Shoes news that is relevant to their interests. * Youll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region. * Schedule online appointments and set sales targets to improve online sales * Work closely with the marketing/buying team and provide regular feedback on client segments and purchasing power * Keep up-to-date with market trends / new releases/ competitor activities. Attend events to improve revenue by building stronger database * Work closely with buyers, multi-brand areas/concessions to develop thorough understanding and knowledge of current o¬€erings and keys sellers * Provide regular updates to Clienteling manager on clients preferences, trends, best sellers * Act as a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers * Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs * Recruit new VIG (very important guests) and turn regular guests to loyal * Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customers expectations * Build and maintain customer relationships in order to build strong loyalty * Deal with all customer complaints and website issues in the back o¬ce * Provide personalized attention and advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience * Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends * Work closely with CRM team on customer acquisition and retention * Push own social media brand to in¬‚uence and attract guests and drive tra¬c to store/ online siteWhat youll need to succeed* 2+ years Experience with Ecommerce Personal Shopping* Strong Client book, within Luxury Fashion* Experience in Luxury FashionWhat we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, Department Role Senior Personal Shopper Locations RETAIL & DISTRIBUTION · DubaiPersonal Shopper - LEVEL eCommerce*PERSONAL DATA PROTECTION POLICYThis Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the Website). CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.CHALHOUB may collect and process the following data about youInformation you give us.You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph. Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information: * technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;* information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.CHALHOUB uses data held about you in the following ways:Information you give to us. CHALHOUB will use this information: * to provide you with information about goods and services CHALHOUB offers;* to notify you about changes to our service;* to ensure that content from the Website is presented in the most effective manner for you and for your computer. Information CHALHOUB collects about you. CHALHOUB will use this information: * to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;* to improve the Website to ensure that content is presented in the most effective manner;* to allow you to participate i

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