She will ensure various issues and technical queries arising from internal teams, merchants and external partners are attended to and resolved within the stipulated service agreement.
Assist merchants in the technical integration of eNETS with the payment gateway
Improve the efficiency of merchant support via process improvements and automation wherever possible.
Co-ordinate regression testing with the banks based on planned schedules published by the banks.
Work closely with various internal support teams during the investigation process to identify and resolve merchant errors/problems.
Perform functional testing with the development team within the system administration portal.
Provide pre-sales support when needed to the Sales team on merchant integration aspects
Assess and analyze merchant requirements and provide appropriate solutions with respect to integration or support
Provide after office hours or weekends support on site or from home (not frequent, as and when required), off-day will be compensated accordingly.
Understanding of web based programming languages / technologies such as Java applet, J2EE, Javascript, HTML, XML, JSP, .NET/ ASP and servlets, and iOS & Android platforms.
Understanding of Windows and Unix based operating systems & the basic differences of various internet and mobile browsers (IE, Mozilla FireFox, Chrome, Safari, iOS5 and Android-based platform)
Understanding of Database systems such as Oracle Database. Ability to construct simple SQL statements will be preferred.
Programing knowledge/experience will be an added advantage
