Payment Operations Specialist

Job Description

Are you ready for a real challenge? Were looking for a Payment Operations Specialist who will be part of the operations team at Tamanna.If youre hands-on, with an entrepreneurial spirit, and driven by impact and ownership, keep reading!Tamanna is young but growing at high speed, which means youll take ownership of your projects, work with great autonomy, and see your ideas and initiative being encouraged. Together our cross-disciplinary teams are iterating, experimenting and revolutionising the retail industry, by building a fully fledged multi-brand marketplace for fashion & beauty. Our mission is to become the number one destination for the latest shopping trends in the Middle-East with a unique customer-focused, omnichannel shopping experience.We are actively looking for a hands-on and highly driven Payment Operations Specialist responsible for building the Client configuration and running our daily operations to the best standard. The successful candidate will ensure that our operations are run in an effective and timely manner.This person will be responsible for partnering with external partners and internal teams to improve and develop processes and procedures for areas such as processing payments, reconciliation, etc. The ideal candidate must be tech-savvy and customer-focused with the passion for ecommerce of course!What youll be doing:-

• Ownership of Payment across their entire lifecycle
• Provide ongoing support to Products and Engineering teams for Payment related projects
• Maintain the Payment roadmap in collaboration with the company expansion plan
• Collect, understand, and convey business requirements for given payment features as well as enabling APMs and others
• Develop, optimize, and document business processes as required, especially for launch of new payment methods across new cities
• Highlight, report, and handle payment risks and issues
• Coordinating with teams on mandate compliance and keeping up to date with the latest compliance updates
• Critical metric building - track the relevant Payment KPI?s and actively monitoring them
• Advise management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
• Ability to launch Tamanna payment services in identified markets while working with global teams
• Internal reporting and external reporting i.e regulatory reporting
• Drive efficiency of our payments products servicing work-streams to ensure outstanding customer service and support.
• Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach.
• Establish empathetic and prompt customer resolution techniques and provide insights through trend monitoring including COF, Wallets and other innovative payment methods
• Effectively handle partners, subject matter authorities, executives and other internal groups through effective written and verbal communication.
• You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.

• 3 - 5 years experience in a digital payment setup or in financial services industry, retail banking, credit card, previous experience in a similar role is preferred
• Good market knowledge and strong relations with banks, financial service providers to create long-term partnerships for Tamanna
• Expertise in building business cases around market opportunities and partnerships - including strategy development, market segmentation, competitive analysis, and financial analysis.
• Deep knowledge of special handling processing
• Subject matter expertise in credit card payments processing, reconciliation, handling processes and regulations, including systems and workflows
• Ability to triage problems, root cause issues quickly and provide appropriate responses to customers, internal teams, partners and regulators
• Ability to lead case work, queues and SLAs. Conduct trend based monitoring, support management and operational reporting
• Demonstrated ability to learn quickly and get results in a new space
• Passion for digging deep into a subject matter area
• You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment.
• Ability to deliver large scale projects on-time with consistently successful results while working across departments and time zones

• Impact, being part of the a dynamic team at the start of the journey building Tamanna
• An open culture, where your ideas are encouraged
• A competitive salary
• Annual team budget for training
• Flexible working schedule and remote friendly policy
• Regular team events, meetups and tech talks
• Your birthday off, its on us!
• Well-being partnerships suitable to your lifestyle
• Time2Give policy

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