Greet and welcome visitors and patients to the clinic; make them comfortable while collecting the necessary documents for registration.
Book appointments as per patients preferred time and in accordance with the Doctors schedule, answer calls and messages with the aim to convert leads into bookings,
Proactively look for areas of improvement and cooperate with management team to achieve department KPIs
Display positive behaviors to ensure patients satisfaction is kept up to the desired level
Process patients? files, and explain the clinic?s processes to them
Check the office supplies on regular basis to ensure that stationery needed for the smooth operation of the reception desk are always available
Ensure that the clinic is opened at the appropriate time directed by the doctor and supervise cleaning of the clinic to create a clean and healthy environment
Direct patients to specific locations where they?ll be attended to and guide them through the clinic?s procedures
Ensure that patient data are accurate and are updated as required
Check stock of equipment and inform management of shortages
Collect revenue by recording financial information; collect charges for services; and record third party claims
Understand insurance packages and make necessary documents available to insurance agents when the need arises
