Supervises daily activities of the parts department
Managing and achieving Parts sales target according to plan & Developing Parts sales volumes in his designated area.?
Generate various report related to parts operation like, Open Sales Order, Sales Order Stock, MTD parts sales etc
Make sure the parts team always stick to the SOP (Standard Operating Procedures). Ensure that the quotations, sales orders and application of customer discounts or special prices are performed as per the SOPs.
Follow-up on Parts back-orders so that customers receive timely information on the status of back-ordered Parts and ensure that such parts are delivered to the customer on the promised date.
Assign, deliver and monitor team trainings.
Ensure customer complaint/s are addressed within the minimal time and customers are given the value for their spending.
