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Parts Supervisor

1.00 to 10.00 Years   Dubai, United Arab Emirates   25 Mar, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the roleWe are currently looking for aÿParts Supervisorÿto work for Lexus Dubai. This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.ÿWhat you will do

  • Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.ÿ
  • Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.ÿ
  • Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.ÿ
  • Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
  • Ensure accurate information capture of customer details on SAP for effective customer data management.

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