Partner Services Executive

Job Description

Partner Services Executive** New * Responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders * Building and managing relationships with vendors (existing and new) and ensure that their onboarding journey is as smooth as possible. * Manage vendors adoption, trainings, webinars and development of best practices to continuously drive efficiency. * Be an active contributor for the development of operational solutions based on vendor requirements, be the internal voice of vendors from an operational perspective. * Being the central point of contact and ensuring that the process from Purchase Order stage until product go live on the websites, is followed and the stakeholders are given updates. * Check all supplier order confirmation details received are correct, support the Buyers to resolve any queries with the supplier, buying and finance in a timely fashion to adhere to any supplier deadlines. * Manage all aspects relating to the shipments and logistical processing. * Manage return to vendor requests (RTVs), ensuring effective communication to suppliers. * Produce weekly % shipped report. Ensure PO shipment trackers are maintained, delivery dates managed, and deviances are escalated to Account Managers and planners. Highlight any possible risks and reasons for delays. * Coordinate shipments with suppliers and Al Tayer logistics to ensure timely deliveries. * Track and manage special orders and customer requests. * Update delivery schedule and communicate to the buyers and planners on a weekly basis. * Support the Account Management team with an all vendor related inquiries. * Proactively supporting our vendors by utilizing our platform tools. * Ensure that Customer Service Standards for the department are always upheld and report exceptions for monitoring/review. Wherever possible strive to seek continual improvement in all processes. * Proactively identifying best practices in terms of providing efficient consistent service to both internal and external stakeholders. * Being KPIs oriented and proactively seeking solutions for recurring issues. * Be prepared to be agile in terms of priorities and support and undertake other roles within the department as and when customer requirements mean it is necessary. * Bachelors Degree in any related field. * 2+ years of experience in a customer service related role. * Experience in e-commerce organization is a must and experience with a marketplace function will be an added advantage. * Ability to easily build relationships with the different players in the business * Passionate for providing exceptional service to both internal and external stakeholders. * Excellent verbal and written communication skills with all levels of the organization. * Analytical mindset and ability to extract, interpret and explain data. * Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace. * Excellent sense of prioritization and timing. * Strong problem-solving skills. * Basic Excel skills of working on VLOOKUPs & pivot tables. * Fluency in Arabic (reading & speaking) preferable.

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