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our Customer Service Representative

1.00 to 10.00 Years   Dubai, United Arab Emirates   09 Oct, 2024
CleverTech
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
Salary$500 - $1,000
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As our Customer Service Representative, you will play a crucial role in managing inquiries from customers (rostering & reporting), customer relationship management (CRM) and database maintenance. Additionally, proficiency in Microsoft Excel (expert) formulas (vlookup, pivot etc) is required. Key Responsibilities:

  • Manage and respond to inquiries from customers promptly and professionally. Inquiries such as creating students & teachers accounts in the system, update rosters, troubleshooting, creating customized reports for them
  • Maintain and update our CRM system to ensure accurate and up-to-date school information.
  • Assist with general administrative tasks to support the sales team
  • Utilize advanced Microsoft Excel formulas for data analysis and reporting

Keyskills :

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