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Order Fulfillment Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   17 Feb, 2023
WORKSPACE
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHome & Office Furniture
Functional AreaNot Mentioned

Job Description

WORKSPACE is looking for a passionate and dedicated back office ?Order Fulfillment Executive?

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • Taking or canceling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer?s requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company.
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery
Requirements and Qualifications
  • High school diploma or graduate in any discipline required
  • Customer service experience preferred
  • Excellent communication skills, both verbal and written
  • Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
  • Motivated, energetic, driven work ethic
  • Time management skills
Benefits:
  • Competitive salary and bonus.
Be a part of a growing team and company!NOTE: Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining WORKSPACE.Job Types: Full-time, PermanentJob Type: Full-timeSalary: From AED4,000.00 per monthExperience:
  • Call Center and Customer Service (Required)
Application Deadline: 25/02/2023

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