Operations Supervisor - 6 months contract

Job Description

Done Events is currently sourcing for an Operations Supervisor to join the exciting Hatta Wadi Hub . This opportunity is for 6 months only (non-extendable) and requires the applicant to have a valid UAE residency.Reporting to Project DirectorDefine SOP based on the understanding of the Park Operations.Ensure adherence to the Operations SOP.Ensure all operations staff roasters are designed based on the duty requirements and implemented.Ensure all staff reports to work on time.Ensure all staff is wearing clean uniforms.Ensure all staff complies with personal hygiene.Inspect all companies? vehicles and buggies for cleanliness and hygiene (three times daily and maintain a log).Inspect log sheet for company cars to ensure daily log of kms is maintained.All drivers to sign waivers and full liability of the company car, buggy or asset and in case of any fines or damages to the asset the staff will be fully responsible and the repair cost will be deducted from the staff?s current month salary.Check for all vehicle branding to be in order and in good condition.Check full venue branding is in order and in good condition.Inspect driver cleanliness and hygiene three (3) times per day.Inspect cleanliness throughout the venue (indoors/outdoors).Supervise the Reception area at all times.Take daily reporting from the operations staff. Daily meeting to be held mid-day when the crowd is less and minutes of the meeting to be reported to the Venue Manager & Project Director on daily basis.Monitor daily sales throughout the day and motivate staff to sell more.Ensure weekly and monthly sales targets are met by pushing the reception staff to cross sell more.Supervise reception transactions.Inspect and supervise daily closing of all cash registers in the reception in coordination with the accountant and the cashier.Welcome and supervise group bookings (tourists, corporates, universities, schools).Liaise with site security to ensure and oversee all site activities.Liaise with all Government Authorities namely Dubai Police, Dubai Ambulance, DCD, DM and more.Manage all site complains with all Government Authorities.Responsible for creation and logging in of all lost & found items reports and securely storing the items in the company storage for later claim.In case of no claim of the lost & found item beyond 30 days from the date of find then prepare a handover report of the same and handover to site security who will then handover the same to Dubai Police.Supervise all first aid activities given to customers by the assigned staff or the certified first aider.Conduct spot checks to ensure that all staff is adhering to company policies.Conduct spot checks to ensure that all activities are managed well.Conduct spot checks at reception to ensure cash management is in adherence to company policies.Conduct spot checks of entire venue to ensure cleanliness and HSE compliance.Conduct sport checks of the accommodation to ensure cleanliness and HSE compliance.Conduct spot checks of the kitchen to ensure cleanliness, hygiene and HSE compliance.Will be solely responsible for the staff accommodation and ensure that rules and regulations are followed.Must also design rules and regulations for male and female accommodation and ensure compliance.Manage all radios onsite including issuance to staff and retrieving back from staff at the end of the day.Must have knowledge of venue management.Must have knowledge of HSE compliance for venue.Must ensure daily HSE Inspections of the park are done and signed by the venue manager before the park opens.Must check all toilets and ensure cleanliness at all times and sign the log book in each toilet.Must coordinate with the Bike Shop for managing events and ensuring the presence of Dubai Police and Ambulance onsite.Must be onsite from the start till finish of the bike race to ensure that any emergency onsite is dealt with in time.Must liaise with all Governmental entities and should maintain good relations.Ensure all adventure activity sites are safe to operate for smooth and safe operation.Confirm with Adventure Manager and HSE Officer on daily morning inspections of all activities to ensure full compliance of the activity. Sign the joint report to ensure full liability and safety of the staff and the customers.Coordinate with onsite HSE Officer to ensure all activities are safe for public use.Conduct three (3) inspections per day of all activities onsite along with the HSE Officer.Conduct audit checks on staff to ensure their speech & greeting to customer and staff behaviour.Inspect all safety signage and all other signage onsite and ensure their upkeep.Ensure all documents regarding activity and activity sites are up to date and filed.Coordinate with the management team for regular updates/requirements.Establish and ensure effective communication channel between different teams with daily written reports.Assess staff competency and set staff deployment accordingly in coordination with the adventure manager to provide full operations support.Be updated at all times on daily operational plan of all teams onsite and update management.Set staff roster and monitor duty timings/staff reporting.Manage all site inventory and ensure compliance on usage/storage. Maintain physical stock reports.Conduct physical stocks checks on weekly basis and monthly basis in coordination with adventure supervisor and senior instructors. Report management on all findings.Ensure customer safety policies are adhered at all times.Ensure that all staff is onsite throughout the day from start to finish of the duty timings. No staff including yourself can leave the site during working hours. If reported half day salary will be deducted.Check and supervise capacities for individual activities at all times.To go through customer feedback on daily basis and report to adventure manager & management on enhancement/optimise the running operation and brainstorm for improvements and aim for better customer satisfaction ratio.Take necessary disciplinary actions as and when required to manage the staff in case of non-adherence to company policies. Report to management prior to taking any action.Supervise group-booking orders (corporate/tourist/school/universities and more) about park activities, engagement, tour/group planning and supervise F&B for the groups.Ensure at all times that the incident reports are logged in on daily basis.Supervise all first aids that is extended to clients when needed.Mandatory First-aid qualification approved by UAE Government (international qualification is a bonus).Mandatory Rescue in water experience certified by UAE Government.Skills:?

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