Operations Manager - Waterpark

Job Description

Essential Functions

• Responsible for all waterpark associates recruiting, selecting, hiring, orienting and training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed in accordance with Kalahari policies, procedures and applicable laws.
• Oversee cost controls and labor scheduling for all aspects of waterpark operations, to optimize safety, service standards and maximize profitability.
• Generate revenue through engineering, pricing strategy and other incentive and marketing techniques directed by the Ohio Director of Waterparks.
• Assist with Kalahari waterparks plan, strategies, actions and executing them effectively with waterpark associates.
• Carry out waterpark marketing, advertising and promotional activities and campaigns and when applicable, get proper approvals from Ohio Director of Waterparks, Corporate Marketing and/or Owner of Kalahari Resorts to ensure it meets Resort standards.
• Walk entire waterpark floor throughout shifts checking on safety concerns, guest satisfactions and lifeguard performances.
• Understand how to open and close all waterpark venues, and the ability to perform each position in the front-of-house and back-of-house areas.
• Ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times.
• Oversee all operations within the waterpark venues.
• Maintain the high standards set forth by the RedCross and the Kalahari safety procedures through leading by example and supporting all staff members.
• Fully understand and comply with all Federal, State, County and Municipal regulations that pertain to health, safety and labor requirements of waterpark outlets/venues, associates and guests.
• Serve as a focal point for audits and inspections by outside agencies.
• Develop, implement, and monitor programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations -- Lifeguard/EMT certifications, OSHA, Ergonomics, Emergency Response, Injury and Illness Prevention, Food Handling, and Hazard Communications, schedules, and direction for managers, supervisors, and associates.
• Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Responsible for monitoring, recording, maintaining paperwork such as: Licenses, state forms, incident reports, lifeguard certification, EMTs certification, etc.
• Ensure lifeguards and EMTs are performing to the standards set forth by Kalahari certifying agency and management team.
• Continually strive to develop, coach, and train staff in all areas of managerial, service quality, safety/sanitation and professional development.
• Ensure all supervisors of all waterpark venues/outlets are fully trained and have the ability to handle day-to-day operations in your absence.
• Ensure that all equipment is kept safe, clean and kept in excellent working condition through monitoring of daily, weekly, monthly, and annual inspections and by following the equipments preventative maintenance programs.
• Fill in where needed to ensure guest service standards and safe, efficient operations are met daily.
• Keep an open line of communication with all departments and keep them posted on what is happening in the department.

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