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Operations Manager, AED 20-22,000 per month, Dubai

3.00 to 5.00 Years   Dubai, United Arab Emirates   26 Oct, 2021
Sapphire Recruitment Consultants
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHuman Resources Outsourcing
Functional AreaNot Mentioned

Job Description

Our client is looking for an Operations Manager with at least 7 years? experience in the Insurance sector to manage their team.?You will be responsible for the teams delivering accurate, efficient and quality service in line with the SLA. You will ensure it is a highly customer-focused team, balancing people and technical skills with the ability to achieve results/goals. Our client offers excellent benefits.?Description:?

  • Manage the team to deliver quality standards and service level targets through effective performance management
  • Inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours
  • Proactively manage key client and distributor contact (phone, email, post) in line with service level agreements
  • Accountability for ensuring the team?s processes, procedures and people remain compliant with the Training & Competence scheme rules
  • Develop strong and strategic client relationships with key stakeholders for regional contracts
  • Develop culture of continuous improvement focused on enhancing the end-to-end customer experience whilst ensuring processes, procedures and people remain compliant.
  • Promote identification and delivery of opportunities to provide quick and appropriate responses to complex issues and complaints, to enable business improvements
  • Ensure policy administration is undertaken in accordance with regulatory and legislative requirements for all territories
  • Promote positive customer perceptions continuously developing customer relationships aligned to the clients values
  • Manage the team to identify and mitigate risks to the business, by applying appropriate level of technical expertise and knowledge of products, procedures, services and systems
  • Deliver required operational support for offshore teams.
  • Accountable for operational quality.
  • Ensure team members have performance plans that contain SMART objectives
  • Operate effective capacity planning, including forecasting ensuring teams are resourced to required level, including strong succession planning
  • Develop competence in the team
  • Identify and support development of Team Leaders
  • Identify training needs and deal with poor performance in a timely and effective manner
  • Actively drive to improve operational efficiency.
  • Actively drive to offer client value added services and increase income generating opportunities.

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