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Operations Manager

1.00 to 10.00 Years   Dubai , United Arab Emirates   11 Mar, 2023
Hilton
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitals /Healthcare /Diagnostics
Functional AreaNot Mentioned

Job Description

An Operations manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doingAs Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team
What are we looking forAn Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
What is it like working for HiltonThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the Worlds Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keyskills :
Operation ManagerOperations ManagerSupport Operations ManagerSite ManagerSite Operations ManagerService Operations ManagerRPO Operations ManagerCorporate Operations ManagerSenior Operations Manager

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

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