Operations Manager

Job Description

We are pleased to welcome job seekers from all over the world to the Middle East. Join us to be a part of Be Relax Team in the safe prestigious environment of Dubai International Airport.SCOPE OF RESPONIBILITIES1. Operations Management- Ensure daily support to the Operations team by leading, motivating, and enabling their best skills- Ensure the necessary systems and operational processes are in place and continuously improved.- Maximize the sales potential of every customer by delivering a positive and proactive customer journey with his/her teams- Drive, monitor, and analyze sales performance and productivity through daily and weekly dashboards and KPIs- Guarantee the rollout of the strategic plan through a strong follow-up with the update of the dashboards and the supervision of the tasks list?s progress- Promote and develop brand?s visibility through merchandising, marketing (acting as an interface with the marketing team based in Paris Head Office)- Ensure the maintenance and the perfect cleaning of the spas (POS, equipment,?) by regular audits to guarantee the proper respect of the SOP and procedures- Support the operational activity on the field with his/her teams to contribute to the customers? satisfaction by delivering a high standard of treatments and selling products.2. Team Management- Lead and develop the team and develop a culture of high performance by organizing daily and monthly team meetings.- Supervise and help all team members and managers in their daily activity to reach their objectives and to ensure they apply all the corporate standards and procedures- Contribute to the on-the-job training of all team members- Conduct performance reports, individual interviews and evaluate team members and managers- Perform leadership role and develop a corporate culture of high performance via the Company values, customers promise, and missions by auditing the employees knowledge- Coordinate and contribute to the HR process in terms of recruitment, onboarding/induction, performance management, disciplinary procedures, HR reports, payroll in compliance with the Corporate HR policies and procedures- Monitor the social climate and keep the team members motivated.3. Back Office Management- Set up efficient duty rosters according to the activity (dashboard, shift & FTE for instance) to ensure staff cost and guarantee a good productivity ratio- Coordinate and apply the administrative and accountant process set by the headquarters- Handle banking tasks, cash management- Send to his/her direct managing report regular feedback related to sales, performance, and management.What you will get?We are offering a fixed salary alongside motivating tips and attractive commissions based on service as well as sales. We are providing health insurance, employment visa, air tickets you will also benefit from discounts from our shops. You will get international exposure and a chance to mingle with different nationalities to explore a different culture.Who we are?Be Relax is the world?s leading airport spa, operating since 2004 with one mission: to provide every traveler pampering & relaxing experience worldwide. Located in 11 countries, with 500 employees and 40 Spas.

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