Operations Coordinator/Assistant Operations Manager ? EMEA Partner Services

Job Description

About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,?enhancing the ability for our customers to experience the world.Get to Know our Team:The Business Performance and Operations team works closely with the sales department (Partner Services) to identify and optimize growth opportunities on hotel supply for Agoda. The team is responsible for sales performance and operational efficiency and managing initiatives to measure and implement changes. We collaborate with multiple departments and produce highly visible results backed up by data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the Business Performance and Operations team offers a unique opportunity for anyone who thrives in challenging and fast-paced environments.Role Purpose:As Operations Coordinator/Assistant Operations Manager ? Partner Services Team, the key objective will be to improve operational efficiencies in order to achieve the objectives of the Partner Service Team.Individual will bring strong project management and analytical expertise coupled with marketplace knowledge, and a high level of operational skills. In addition, the capability to establish and develop long term relationships with both internal and external customers will be key to the success of the role. Driven personality, disciplined work habits and attention to detail are requirements for this role.Responsibilities will include: (1) achieving operational efficiencies through the maintenance and deployment of systems, tools and workflows (2) becoming a specialist in Agoda Partner Services Team systems and tools (3) supporting the account management team effectively in their daily questions and tasks via our internal ticketing system (4) managing operational projects and tasks to improve efficiencies between departments.Location: Barcelona, Berlin or Dubai (optional),Responsibilities of the role:

• Participate/drive new key initiatives in areas of operational revenue opportunities and team efficiencies
• Increase operational efficiencies within the Partner Services Team department, and inter department workflows
• Support the Agoda Partner Services Team in their day-to-day work through our internal ticketing system to enable the success of the account management team;
• Become a specialist in our extranet Yield Control System (YCS), Zendesk, Hubspot and seek ways to optimize performance of team
• Support and optimize Agoda Partner Services Team tools and systems
• Provide the team and the senior management with regular, constructive and relevant feedback
• Strong analytical skills to develop reporting and systems for internal use
• Support team with internal audits, investigations and special projects
• Share and seek out best practices and knowledge
• Assist with training and training materials for external and internal users
• Coordinate with central management on planning and objectives

Requirements:

• Bachelor or equivalent degree required;
• 2+ years operations or project management experience required
• Excellent problem solving, numerical and analytical skills;
• Excellent communication skills, proven ability to use data to convey messages clearly and with conviction, and effectively communicate with different stakeholders.
• Strong numerical and analytical skills, with ability to manipulate large data sets and translate date into relevant insights in Excel and SQL
• Quick learner, adaptable to new technologies and processes;
• Proactive, with a professional ?get it done? attitude and work ethic;
• Energetic and driven personality, adapts well to and is energized by change;
• Extremely strong attention to detail, ability to work under pressure;
• Creative and innovative

#Barcelona #Spain #Berlin #Germany #Dubai #UAEEqual Opportunity EmployerAt Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person?s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.#LI-Hybrid

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