| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Software Development; IT Services; Insurance & TPA |
| Functional Area | Not Mentioned |
Responsible for the smooth functioning of the platform / application and ensure its effectiveness and˙efficiency and for performing all operational processes and procedures.? Designs and maintains all operational processes according operation policies.˙? Manages all daily operational activity to maximize effectiveness and efficiency.? Ensures that all operational activities for areas of responsibility comply with all industry and government˙regulations.˙? Works with the business departments and other personnel to help keep businesses running smoothly.˙? Ensures that our main platform /application meet operational targets.˙? Monitors platform /application services, service levels, application performance and issues, system˙tuning and alerting emergency resources when a problem occurs.? Reports on the performance of platform / application.˙? Maintains operational logs and journals, including monitoring data and the operational knowledge˙bases.˙? Make decisions towards managing the response to an incident appropriately. This includes decisions on˙prioritization, escalation, and technical response.˙? Provides guidance and training to junior team members and takes the lead in representing the team and˙interactions with other teams as necessary.˙? Performs appropriate tests and provide training to upgrade product quality.? User provisioning ? Creation and authorization of user profiles on platform / application. Also includes˙changes to user profiles and the procedure for deleting old user profiles? Administers and monitors daily, weekly and monthly platform / application and determines availability˙of platform / application.˙? Prepares reports and ensure optimal performance and maintain records of service level agreements for˙customers.˙? Assists technical staff to check and ensures resolution of all issues to achieve all objectives.˙? Monitors all communication for each customer to assess operations within timeframe.˙? Administers and provides upgrade to systems and escalate issues.˙? Evaluates all balancing functions as required by IT departments and other functional areas.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
