Operational Innovation Manager

Job Description

POSITION PURPOSEThe Black Belt is a high-potential member of the Leadership team accountable for accomplishing innovative business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Lean and Six Sigma methodology in his/her assigned area of responsibility (hotel/area/division/corporate).He/she is a Project Team leader who is an expert in the methodology and tools, and mobilises the team members, and others in the organization, to accomplish the aggressive goals specified in its Project Charter.Over the course of a year, he/she would be expected to complete approximately 2 to 6 projects depending on size, complexity and resources. The Black Belt must both influence others to overcome barriers, and coach/train team members in the methodology. Black Belts report to the GM of either a hotel, area, division or corporate, depending on the specific situation and the Master Black Belt.KEY ACCOUNTABILITIESWorking with the Master Black Belt (MBB) & Area Black Belt (ABB), refines and updates the Project Team Charters including problem statements, goals (financial, customer, process), project scope, staffing Team Members (usually assigned part-time to the team), and scheduling.Plays primary role in selecting Team Members.Plans and leads Lean operations Reviews for a specific process or the entire business unit. Uses Lean tools to identify and eliminate waste and ensures buy in of the leadership team for solutions recommended.Accomplishes the Project Team s goals by applying the DMAIC methodology (including Define, Measure, Analyze, Improve, Control) and tools, including measurement and statistical analysis tools, and process improvement techniques.Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings.Maintains project on schedule, keeps MBB informed of progress and problems, and attempts to break down barriers to success of the project.Leads 1-3 Project Teams and allocates resources such as own time and that of team members to highest priorities (uses time wisely).Creates motivated and high-involvement Project Teams by using active listening skills, stimulating innovation, and providing clear direction and performance rewards/ recognition. Coaches and trains Team Members in using DMAIC and team skills.Serves as the voice of the Project Team with Quality Council and MBB, and as the point of contact between their Team and rest of the organization. Acts as Six Sigma zealot, enthusiastically spreading knowledge about the methods and project successes.Participates in periodic project reviews with MBB and Quality Council, and shares best practices with others in the organization.Assures that the approved project improvements are successfully implemented before Project Team disbands.Applies performance management and review practices to Project Team Members and contributes to their regular performance evaluation.CORE COMPETENCY REQUIREMENTSBuilds Personal EffectivenessActs with IntegrityCommunicates EffectivelyExhibits Self-ConfidenceMakes Effective DecisionsBuilds Team EffectivenessBuilds RelationshipsFacilitates Open CommunicationFosters TeamworkSupports Team DiversityDevelops PeopleAttracts, Develops & Retains TalentInspires TrustLeads By ExampleLeads Learning in the OrganizationBuilds Competitive AdvantageCreates Strategic FocusDemonstrates Financial AcumenDrives Business ResultsFosters Customer FocusCreates a High Performance CultureDemonstrates Functional ExcellenceExecutes EffectivelyMotivates & Inspires OthersTakes OwnershipDrives Change & InnovationBuilds Support for ChangeDrives Continuous ImprovementIdentifies & Applies Best PracticesTechnical/Job-specific Competency requirements and related experienceStrong effective communicator with PR attitude and skillsAbility to build rapport with Executive Committee, General Manager(s) and Area ExecutivesStrong professional personalityConstructively manage all stakeholders and break barriersAbility to build and lead effective and successful teamsAnalytical thinker combined with skills of thinking outside the boxAbility to effectively use technology such as Internet and softwareWithstanding pressure without it having effect on efficiency or qualityOpen to change and ability to create and drive changeAbility to deal with ambiguity and a changing environmentProven record of driving and delivering Financial ResultsComplete understanding of the importance of the Voice of the CustomerFluent written and spoken business EnglishBusiness and industry experience at the strategic and tactical levelExperience leading major initiativesExperience leading cross-functional teamsExperience managing large-scale projects Strong analytical and diagnostic skillsFinancial managementAbility to breakdown cultural barriers2 weeks of required Six Sigma-specific trainingQUALIFICATION STANDARDSEducation and ExperienceBachelor s Degree or equivalent education/experience required.Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Executive Committee Member or Department Head (or experience as Divisional or Corporate Director). This role is positioned to develop high-potentials to assume roles with significantly increased responsibilities upon completion of the Black Belt role.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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