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Operational Excellence Executive

1.00 to 10.00 Years   Dubai, United Arab Emirates   01 Mar, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Operational Excellence Executive | Global Aftersales | AutomotiveOverview of the roleWe are currently looking for˙Operational Excellence Executive˙to monitor the aftersales activities of designated branches to ensure the compliance with Al Futtaim Operation standards and feedback the performance for guidance and improvement.˙One of the main task is to identify opportunities for Operational Improvements through regular field visits.˙What you will do

  • Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.˙˙˙˙
  • Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
  • Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
  • Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
  • Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
  • Works with Aftersales Managers in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.

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