| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
Omnichannel Analyst | Al Futtaim Automotive | Customer CentricityOverview of the roleTo support the omnichannel department in customer excellence, COE by diving into data, gathering information related to process changes, validate, prepare reports with meaningful insights and recommendations, thoroughness while presenting data for touchpoints improvements. The omnichannel analyst act as the owner for the orchestration of change readiness with stakeholdersÿWhat you will do:Data Preparation?ÿÿÿWork with Data team within the department to determine pitfalls for improvementsÿ?ÿÿÿIdentify and document data requirements mandatory to support both ongoing and ad hoc analysis?ÿÿÿLearn about data attributes required from frontend for continuous enrichment of customer profileÿ?ÿÿÿPartner with data team analyst to document and automate data processes?ÿÿÿConstantly reviews the BI data for its business sense and correctnessÿÿData Analysis and Insights?ÿÿÿActs as the omnichannel focal point during the project implementation for data accuracy during any system integration and enhancement process.?ÿÿÿChecks the accuracy of QA-Quality data in systems?ÿÿÿAnalyse and mine data to find opportunities in time allottedÿ?ÿÿÿMake business recommendations based on data findingsÿ?ÿÿÿDrive more efficient and sophisticated analytical insightsÿÿAnalysis Distribution?ÿÿÿDesign effective and impactful reports and visualizations for Omnichannel team to scale with brandsÿ?ÿÿÿCreate presentations to highlight recommendation and tell the story?ÿÿÿEnsure brands understand the presented analysis for recommendations, using business definitions and terms to impact improvementsÿReports Preparation?ÿÿÿDelivers ad-hoc data and report requests, analyses data needs for omnichannel projects, investigates and analyses data discrepancies.?ÿÿÿCreates Power BI visualization of key performance indicators and sets up relevant alerts?ÿÿÿAdministers the reporting systems, monitors system performance, and creates and maintains user documentation and ensures the publishing of a user guide.?ÿÿÿMaintains and records operational data for touchpoints improvements amongst all brandsÿ
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