| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
1.???? Onsite Service Representatives for Monitoring, Incident Management and Service Level Monitoring2.???? Responsible of handling standard operational technical issues escalated through many channels of reporting incident.?3.???? Gather as much information as possible from the end user and systems for the incident and to determine the issue by analyzing the symptoms and figuring out the underlying problem4.???? Once the identification of the underlying problem is established, begin sorting through the possible solutions available5.???? Handle straightforward and simple problems while using available knowledge management tool.?6.???? Proactive monitoring and taking pre-emptive measures to avoid an incident based on experience is expected;?7.???? Must have a general to intermediate understanding of the Cisco range of IT products or service and may not always contain the competency required for resolving complex issues.Should handle 70%-80% of the reported incidence before finding it necessary to escalate the issue to a higher level. Must possess problem solving skills and should be able to handle a critical situation with a compose demeaner.?
Keyskills :
CCNA Certified CCNA Security CCNA
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