| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
?Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, and Engine. Focus on administration, operations, and maintenance of Nexthink hardware and software?Providing input for collector packaging and assisting in deployment scenarios?Perform ongoing maintenance?Check the Appliance health (CPU, Disk & Memory Utilization)?Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.?Maintaining specific EUC documentation updated?Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns, etc. on Nexthink Finder?Recommending automation candidates and actively supporting EUC Service in the development/testing/implementation of new remediation scripts.?Proactive Hardware & Software solving problems on End-User Devices?Analysis of trends and recording of current health status of End-User Devices?Identification of where and when the issue occurred and how many users are impacted?Analysis of the events in the timeline to identify root causes of issues very quickly?Cooperation with various technical teams on root cause analyses and remediation plans?Resolution of issues and documentation of findings, recommendations, and reporting
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