Network & Security Engineer

Job Description

The purpose of this position is to implement, maintain, and support a network and security infrastructure for Smart City Platform & NBI cloud platform. The job holder will be part of a team responsible for implementing and maintaining a network and security infrastructure and ensures services are provided according to the agreed contract, SLA, and quality.Key AccountabilitiesúÿÿÿÿÿÿFull responsibility of the Network and Security Infrastructure.úÿÿÿÿÿÿProviding technical knowledge and expertise related tooÿÿNetwork InfrastructureoÿÿNetwork LAN & WAN Infrastructure based on Cisco technologies.oÿÿLoad balancing based on Citrix NetScaler, F5, KEMP, VMWare AVI solutionoÿÿFirewalling based on Fortinet technologies, PaloAlto, Cisco Firepower, ASAoÿÿSystem Software related to Network InfrastructureúÿÿÿÿÿÿManagement of changes related to Network InfrastructureúÿÿÿÿÿÿProvision of capacity planning, performance analysis and problem root cause analysisúÿÿÿÿÿÿActing as 3rd level support for Incidents and non-standard requestsúÿÿÿÿÿÿPerforming Problem Analyst role during problem Root Cause Analysis (RCA) related to Network environmentúÿÿÿÿÿÿService Requests fulfilment according to agreed request processúÿÿÿÿÿÿProvision of guidelines, trainings and Standard Operational ProceduresúÿÿÿÿÿÿDefinition of Networking PoliciesúÿÿÿÿÿÿMaintaining proper documentationúÿÿÿÿÿÿActing as single point of contact (SPOC) with 3rd party VendorsúÿÿÿÿÿÿDesign of network VLANs, Nexus switches, Cisco core, Network Access Control (NAC), SNMP, WLAN, Cisco ISE, QoS, IP Video, ACLs, VRF, DHCP, subnets.úÿÿÿÿÿÿDesign & implement logical network infrastructure including LAN, WAN, firewall policies, routing protocols, VRF, MPLS, QOS, security schema, etc.úÿÿÿÿÿÿFollow the escalation matrix and update the flash report for the delayed projects in order to notify the management and other stakeholdersúÿÿÿÿÿÿUpdate the managers on open Problem Notifications, production issues.úÿÿÿÿÿÿCreate, maintain and update required documentation, records, logs, and reports.úÿÿÿÿÿÿManage the development and implementation of formal procedures that fully documents the design, implementation, provisioning, support and monitoring requirements for all existing and new Services.úÿÿÿÿÿÿManage and review the development and documenting of Business Continuity Plans. Manage the testing business contingency plans. Report on success of disaster recovery, tests, ensures that results are published and necessary changes implemented.úÿÿÿÿÿÿLiaison with internal departments, teams, vendors, and suppliers to determine user requirements, execute projects, and set service standardsúÿÿÿÿÿÿSupport the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the servicesúÿÿÿÿÿÿManage stakeholder expectation and resolve customer escalations.úÿÿÿÿÿÿAbility to interface with Senior Management and customers in a clear and concise mannerúÿÿÿÿÿÿEnsure updated and efficient information records and analysisúÿÿÿÿÿÿImplement new procedures, processes and technologyúÿÿÿÿÿÿDrive new processes and documentationúÿÿÿÿÿÿEnsure work processes and methods are applied in a seamless manner to achieve desired customer experience goalsúÿÿÿÿÿÿEnsure compliance with Customer, Government and du policies and practices in order to minimize risk

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