| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Position: NOC OperatorExperience: 5-7 yearsNumber of Positions: 4Position Type: Contract 1 year extendable.Location: Dubai (Onsite)Job Timing ? Shifts (24X7)Primary SkillsúÿÿÿÿÿÿExperience on NOC, BMC, App dynamics tool, Entuity, PRTG, Site24x7, Uptime Robot etc..Secondary SkillsúÿÿÿÿÿÿKnowledge of network technologies router, firewall, servers, etc.ÿÿÿThe NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.ÿÿResponsibilities:úÿÿÿÿÿÿRegular Meetings with Clients to ensure and Delivery obligations are being met (?what? we deliver)úÿÿÿÿÿÿProactively monitor backbone network and IT landscape and address issues that mayúÿÿÿÿÿÿarise.úÿÿÿÿÿÿTroubleshoot network outages and escalate as needed.úÿÿÿÿÿÿAdhere to defined quality guidelines for customer communication.úÿÿÿÿÿÿReview processes and recommend changes to improve the overall effectiveness/efficiencies.úÿÿÿÿÿÿCarry out other work as directed by senior members of the team.úÿÿÿÿÿÿEscalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups byúÿÿÿÿÿÿfollowing established SOPs.úÿÿÿÿÿÿUpdate the internal knowledge base with new solutions for support.úÿÿÿÿÿÿComply with the organization?s conventional guidelines, policies,úÿÿÿÿÿÿand processes.úÿÿÿÿÿÿMonitor breaches of service level agreements (SLAs).úÿÿÿÿÿÿUpdate the departments, teams or third-party providers on events progress.úÿÿÿÿÿÿAid team members by applying technical knowledge of operations and systems using server,úÿÿÿÿÿÿPCs, telephones, and emails.úÿÿÿÿÿÿDiagnose Issues within the IT landscape.úÿÿÿÿÿÿContinuously monitor systems through various tools.úÿÿÿÿÿÿTrack all Issues.úÿÿÿÿÿÿReport Incidents.úÿÿÿÿÿÿGenerate reports as required.úÿÿÿÿÿÿMaintain internal communication and escalation matrix.úÿÿÿÿÿÿAdd monitors to web monitoring tools and network monitoring tools.úÿÿÿÿÿÿApply system updates to Windows systems utilized by the DCC monitoring solutions.úÿÿÿÿÿÿUpdate and maintain all internal documents and trackers.úÿÿÿÿÿÿParticipate in war rooms for issue resolution.úÿÿÿÿÿÿJoin requested meetings.ÿ
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