Merchant Enablement Operator

Job Description

Merchant Enablement OperatorEmployment Type: EmployeeContract Type: Fixed Term Contract (Fixed Term)Life At PlanetHere at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world?s most prestigious brands. We don?t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry ? the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses ? Protel, Hoist, Datatrans, Proiximis ? to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win. We know that it?s our people that differentiates who we are and what we do?and that is why we are keen to hire world class talent like you.Role OverviewThe successful candidate will be based in Twickenham or Redhill, with an opportunity to work from home where agreed and will play a crucial role in the Merchant Implementation Team within Planet Operations. The mission of our Enablement Operator is to prepare, configure, test, deploy, document and support payment solutions sold by Planet.What you will do+ Fully enable and configure any Planet products and solutions+ Test and troubleshoot Planet products and solutions remotely + Liaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification+ Ensure solutions are configured to the correct standards+ Provide accurate, valid and complete information+ Liaise with other departments to review contracts to ensure correct configuration and billing models provided+ Collation and collection of RFI and AML information for Planet Acquiring (PMSL) for Risk team approval+ Create On-Boarding Tickets from contracts and other source materials for the enablement team to action+ Provide internal or external technical advice about Planet solutions+ Follow up, analyse and report the status of the installed solutions+ Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve+ Work with an openness to take on new tasks and challenges as they present themselves within the position+ Follow communication procedures, guidelines and policiesWho you are+ You will have at least 2 years experience within the payments, POS or Tax Free industry+ You will have a strong understanding of the integrated payments world+ Well organised and able to work to tight deadlines+ You will be a strong team playerWhat you will need to bring to planet+ Strong knowledge of technology within the payment industry+ A can do and enthusiastic attitude towards daily activities+ Ability to adapt to an ever changing market place We don?t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.Competitive PayWe don?t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you?re worth.Growth and skillsWe know that for some it?s about growing into more senior and exciting roles, and for others it?s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.Flexible workingAn array of peopleWe know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work. We hope this role sounds exciting and could be your next step. If so, we?d love to meet you ? click the button to apply. Go on. Make our day. Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and more than 2,000 expert employees located across six continents we serve customers in over 120 markets.

Keyskills :