Other Healthcare Services; Medical Clinic; Medical Hospital
Functional Area
Not Mentioned
Job Description
Assist in scheduling and confirming patient appointments, check-ups and physician referrals.
Interview patients to complete insurance and privacy forms
Verify patients eligibility and benefits with Insurance Companies.
Answer telephone calls and direct them to appropriate staff.
Identify and assess customers? needs to achieve customer satisfaction and to generate sales leads.
Provide product/services information about Novomed Centers.
Take the extra mile to engage customers to turn their inquiry into sales.
Resolve any problems that arise in a timely manner, and act as a mediator for the care and treatments that are being provided by Novomed to the patient.
Ensure excellent service standards and maintain high customer satisfaction.
Ensure that patients received the necessary referrals and were reminded of future appointments.
Ensure that the environment was kept clean to increase customers comfort.
Ensure that every patient was welcomed into the facility with courtesy.
Entrust with and maintain strict confidentiality with security and other sensitive matters.
Perform any other related duties and/or assignments as directed by the line manager.
