| Job Location | Dubai - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Knowledge & Skills1-year hands-on experience on either Maximo (or CAFM) or Zycus (or related e-procurement solution)Fluent in English verbal and NonverbalCustomer-focused,?Good skills in responding over telephone, email and the support systemAbility to multi-task and prioritize workloadAbility to adapt to changing procedures and environmentTeam player with strong interpersonal skillsKey responsibilities?Respond quickly to all queries and incidents and be the First line application support.Manage incidents, including via telephoneCommunication, alerting technical staff via assignments and escalating to a resolver groupAnswering queries and resolution of known incidentsGroom and grow the knowledge base, the user training materials and help increase adoption of these systemsEscalation of unresolved cases to next level application specialist teams.Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.Closure, formally closing incidents.1st line application support and diagnosis, troubleshooting and evaluation of the casesShould possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.Should be proficient in the use of SQL, generation, customization, and governance of reports
Keyskills :
Maximo Support Consultant
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