Prerequisites:<br>1. Typing speed of 50-60 WPM (words per min)<br>2. Excellent communication skills<br>3. Comprehension ability<br><br>Key Accountabilities: <br>? Perform activities relating to inbound calls and emails from tenants, vendors, landlords potential buyers regarding company rental/sale listings information, questions, and concerns daily<br>? Handle client?s complaints and transfer them to the correct department, and ensure its solved<br>? Provide accurate and timely assistance to the caller and documents activity in the CRM database, ensure proper call handling and follow-up as needed<br>? Handle customer calls addressed to agents/property management /holiday homes. Provide additional information about fam services when needed<br>? Support department by performing administrative assistance such as filing, faxing, and report generation<br>? Support the sales team/departments in meeting room, book and connect walk-in clients/visitors to the right concerned person <br>? Participate in growth and development opportunities, including coaching and attending training<br>? Ensure reception facilities function correctly, and its clean and tidy always<br>? Provide administrative support to other employees in different departments when required.<br>? Dispatch outbound mails via shipping companies, and manage shipment deliveries, and request from the concerned personnel to receive it only (The Call Centre Team are not authorized to receive any shipments on behalf of the concerned personnel) <br>? Ensure that request forms are sent to the proper departments when required<br>? Preferred nationality Filipino<br>
