| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Marine Transport Services; Oil & Gas |
| Functional Area | Not Mentioned |
JOB PURPOSE:Ensure sufficient vessels ON-sight and remote support of IT helpdesk services to achieve maximum user support, ensure user satisfaction.JOB DESCRIPTION:To be successfully employed as a Marine IT Support1. University Degree in Computer Engineering, Information technology or equivalent2. Over 2 years years of IT experience with a focus on vessels / ships desktop/helpdesk support.3.Knowledge of IT support and services for vessels and marine industry is preferred4. Certification in ITIL MCSE is preferred.5.Technical depth and acustomer-first mentality, with the passion totake the initiativeto own and resolve customer issues, provide technical support and advice for the development, testing and deployment of marine products globally.6. Over 2 years experience in Application Support role7. Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.8. Great written/oral English skills. If you speak an additional language do not forget to mention it9. Withattitude towards performanceare equally important. You consider yourself to be forthcoming, energetic and a good team player.10. Candidates should be installing and configuring computer systems, diagnosing hardware and software faults and solves technical?and applications problems, either over the phone or in person.11. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner12. Work to create any relevant support material for the team13.HIGH level of CONFIDENTIALITY14. Excellent communicator, both oral and written15. Strong problem solving and communication skills16. Enjoy being the first line of support and troubleshooting issues17. Strong analytical skills to investigate and resolve customer support tickets18. Able to multi-task efficiently under time pressure19. Able to work with cutting edge technology and assimilate information rapidly20. Proven experience in managing a service and support focused team culture21. Work closely with the IT Support manager in standardizing technical operating procedures to continually improve the quality of technical services provided to the users.22. Handle assigned incidents reported by vessels, and escalate to relevant IT team and/or vendor as required.23. Adopt and apply professional strategies and policies within the area of responsibility in accordance with management directions.24. Prepare the required support documents, report and update solutions to avail adequate documentation for problem solving and supporting users effectively.25. Yellow fever vaccine -MANDATORY26.Seamans book -MANDATORY27.Capacity to travel internationally is an advantage28.ENERGETIC
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