Manager- Spa

Job Description

Manager, Spa(5346)Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai?s endless dunes and rich culture.About The Role? Manages all areas of responsibility within Spa department including and all other activities for the guest.? Ensures at all times the operational running of the department as per standards set by the Hotel.Key Duties And Responsibilities? Promote and participate directly in the programs for motivating and evaluating the performance of the centre professionals.? Participate, design and develop programs for internal and external promotion and sales of SPA treatments and services.? Promote and maintain a dynamic and healthy work environment among all the members of the team through fluid and transparent communication.? Maintain direct contact with the SPA?s clients, handling comments and suggestions to improve the service.? Maintain contact and communication with the different interest groups (suppliers of products and services, SPA training, etc...).? Promote the SPA concept in dissemination activities through local and international fairs and events.? Analyse the daily reservation reports, treatments performed, cost per day and treatment, activity and program, client comments, supply requirements, performance of the personnel and specialists, and create action plans to maintain, correct or improve these results.? Supervise, design, and participate in the processes related to training specialized personnel.? Spread the SPA concept through introductory meetings with different interest groups (hotel departments membership department, suppliers, travel agents, etc...).? Monitor the procedures established in the application of the different innovation and improvement plans and programs to maintain the SPA?s cutting-edge position.? Monitor the SPA team, ensuring the application of company procedures and policies as well as their discipline.? Supervise and participate in the development of the centre administration processes in coordination with the general departments of the hotel.? Coordinate and collaborate in the operating processes with human resources, maintenance, laundry, purchasing, stores, public areas, food and beverages, and other departments. ? Perform daily evaluations of the quality parameters of the services and treatments.? Give immediate attention to the needs, requests, and complaints of centre clients through personalized contact and attention, keeping the health, safety, and well-being of the client a high priority.? Review and file the various reports issued in the area to establish corrective actions or suggestions.? Participate in developing the centre?s annual budget.? Supervise and ensure service quality parameters. Transmit general information regarding the brand: review and update the quality manual; include, revise and update general procedures and processes, etc.? Facilitate initial and continuing training to SPA professionals.? Manage collection of centre indicators. Create annual activity reports of the SPA centre.? Assists and monitors operational expenses within the budget.Skills, Experience & Educational Requirements? Bachelor degree or equivalent in Sports & Spa Management? MBA in Hotel Management? 3 years in similar position in a five star hotel? Minimum 2 years? experience managing all operations in a retail environment.? Experience with spa and/or massage therapy industries preferred? Physical fitness? Be able to apply First Aid in case of an emergency? Initiative and Commitment to Achieve? Effective Communication? Attention to detail? Problem solving and decision making? Leadership skills? Customer focused? Teamwork? Interpersonal skillsJoin a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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