Manager, Product Delivery

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team ? one that makes better decisions, drives innovation and delivers better business results.Job TitleManager, Product DeliveryOverview:The Mastercard Academy team in EEMEA is looking for a digital learning content developer who can create engaging and impactful learning assets. We have big ambitions to build out our online curricula and need someone who can join us to help realize this exciting vision.Role:You?ll be responsible for the development and production of learning experiences across multiple remote delivery channels.You will own the end-to-end process: taking the initial idea, structuring a solution (which may take the form of e-learnings, webinars, documentation, videos etc.), then building the content in partnership with subject matter experts and finally testing and quality checking the final product before launch.You will work collaboratively with colleagues and subject matter experts across Mastercard, to build effective learning solutions, applying the latest thinking in learning to develop creative production ideas, in order to maximize learner engagement and impact.You will take onboard internal and external client feedback on a monthly and yearly basis and will develop plans to ensure assets are reviewed and continuously improved at appropriate intervals, refreshing and updating them as necessary.You will also support the creation of marketing materials to promote these new offerings to our clients.All About You:The successful candidate will have at least 5 years? experience within an L&D role, with an excellent track record of producing high-quality online learning solutions. You have a sound understanding of learning theory and instructional design principles, as well as best practices for training development.You have a flair for taking complex technical information and translating it into engaging, easily understandable learning content. You?re at ease working with subject matter experts in different geographies to capture their knowledge.You will possess excellent organization skills, enabling you to successfully drive forward multiple concurrent projects. You have robust influencing skills and are comfortable managing different stakeholders across the business. You?re creative and entrepreneurial in spirit and enjoy testing out innovative approaches to challenges. You?re self-motivated and collaborate well both within and across the core team.You are a seasoned user of industry-leading authoring tools and learning platforms such as Captivate 360, Storyline, Adobe Connect. Ideally you will also be familiar with other media technologies which, for example, enable you to produce and edit videos and voice recordings.You will come with a demonstrable knowledge of the latest thinking in digital/blended learning programmes. You have a clear passion for your field and ensure you keep up to date with emerging trends and innovative new tools.You will have experience in HTML codeYou will be fluent in English, both spoken and written.COVID-19 Considerations We value the safety of each member of our community because we know we?re all in this together.In many locations, which may change over time, we?ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard?s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard?s guidelines.

Keyskills :