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Manager - Group HR Information System | Group HR | Dubai

1.00 to 10.00 Years   Dubai, United Arab Emirates   10 Aug, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job SummaryThe?HRIS Manager?is responsible to execute the full range of Human Resource System functions, including business process configuration, release management and road maps, management of process improvements and system enhancements. We are seeking an individual who can improve the performance of our service delivery using best practice standards such as ITIL and evolve our digital landscape globally.?The?HRIS Manager?will be a single point of contact from a service delivery standpoint, building partnerships and collaborating with functional leads in HR and key business partners. Close engagement with our Enterprise IT team will be key to delivering improvements, support?and insights in the HR Technology domain.Job Duties

  • Oversee the GHRIS product owners with day to day systems support and support leadership with the development of our HR Technology Roadmap
  • Accountable for reviewing and optimizing the HRIS service delivery model to ensure our customer base receives adequate support
  • Owner of all Service Mgmt. Processes?(Incident, Problem, change etc.),?amend and create new processes and policies where required, enabled by effective tooling
  • Responsible for service delivery to our customer(s) in accordance with pre-agreed KPI?s measured through dashboards and metrics??
  • Responsible for Customer Satisfaction (CSAT) survey; and mitigating action plans, acting on customer feedback
  • Present monthly service reviews to HRIS and key stakeholders
  • Delivering our service lines with effective budget mgmt. and periodic reviews with EIT
  • Responsibility for the testing, reporting, and monitoring of all disaster recovery and business continuity procedures pertaining to HR applications
  • Lead major incident reporting and downtime as required across the HR applications portfolio in partnership with EIT
  • Lead the HRIS Solution Design Authority in partnership with EIT, ensuring we maximize business value from solution designs
  • Oversee the bi-annual release cycles from SAP SuccessFactors ensuring effective adoption of options and universal changes
  • Drive and ensure data quality and integrity by performing regular system audits, working closely with Data Owners across HR as well as IT and Finance as appropriate
  • Be a key interface for SAP & SuccessFactors related questions and requests from HR Partners and employees
  • Ensure that reports, system processes and documentation are updated and maintained
  • Oversee the development and execution of Change Management activities such as user procedures, guidelines, documentation and delivery of training from our product owner community
  • Knowledge of HR Data and Analytics with hands on experience. Knowledge of automation tools such as Automation Anywhere, Alteryx and visualization tools like Power BI and Tableau is highly advantageous

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