Manager - Digital Services Quality Control (UAE Nationals)

Job Description

KEY RESULTS ACCOUNTABILITIES# Knowledge Management: Manage the coordination with marketing and corporate communication departmentto increase awareness about the best use of smart services and channels# Programs and Projects: Plans, directs, and coordinates activities to manage and implement smart servicesquality related programs and projects# Risk Management: Carries out risk assessment within the GIS section, uses consistent processes foridentifying potential risk events, quantifying and documenting the probability of occurrence and the impact onthe RTA and coordinates the development of countermeasures and contingency plans# Manage Budgets and Costs: Develops an annual budget and forecasts projection, monitor implementation,evaluate and recommend specific adjustments during the implementation for the project needs# To perform other responsibilities, tasks as assigned by the Director# Business-IT Relationships: Represent RTA in smart services related events and forums and promotes RTAachievements and innovation in smart services# Enterprise Architecture: Contributes to the creation, review, and improvement of RTA enterprise architecturepractices and standards with a focus on IT infrastructure and networks architecture and manages andmaintains planning and modelling the evolution of infrastructure architectures in line with RTA technologystrategy. Ensures proactive participation of the section as part of the Corporate Architecture Review Team# Smart Services Testing: Takes responsibility for the management of all smart services testing activities fortechnology departments and manages resources to ensure that the smart services testing operates effectively.Have clearly defined entry and exit criteria when moving across environments.# Smart Services Strategy: Contributes to RTA technology strategy and roadmap formation by providing indepthanalysis of smart services user experience improvements# User Experience Adherence: Takes responsibility for the management, control, and enforcement of smartservices and channels standards in line with Dubai Government smart services and website standards andguidelines# Technology Governance: Complies with RTA technology governance standards, policies, and procedures# User Experience Improvement: Manages smart services and channels customer satisfaction surveys to ensurethat that smart services meets customer needs and expectations. Diagnoses user experience issues andinitiates corrective actions to improve smart services adoption# Human Resources: Maintains an in-depth knowledge of IT infrastructure and network standards and practices,and provides expert advice regarding their application. Supervise Infrastructure specialists, analysts andconsultancy servicesEducation# Bachelor?s degree in Information Technology, Computer Science, or Computer Engineering from a recognizeduniversitySkills# Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detailorientation# Innovative problem-solver who can generate workable solutions and resolve complaints.# Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coachesemployees to meet high performance standards.# Ability to initiate and direct quality improvement projects in support of strategic and operational goals.# Awareness of international best practices for user experience design# Ability to manage producing effective smart services interfaces, taxonomies and metadata frameworks, andinterface designs# Knowledge on latest developments of user experience improvement practices# 7years of experience as a GIS manager# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multipleconcurrent tasks.# Exceptional listener and communicator who effectively conveys information verbally and in writing.# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamliningcomplex work processes.# Resourceful team player who excels at building trusting relationships with customers and colleagues# Computer-literate performer with extensive software proficiency covering wide variety of applications

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