Manager- Corporate Banking Dubai (UAE National Only)

Job Description

Job Purpose:To assist line manager in managing client accounts, client portfolios and client relationships for assigned portfolio improve service quality levels and undertake day-to-day activities and client interactions to ensure that the teams objectives are constantly met, while maintaining client satisfaction.Key Accountabilities:Client and Market Analysis

• Participate in the financial analysis conducted on clients and their respective industries/ markets to identify potential opportunities and risks.

Client Relationship Management

• Provide continuous support to clients in order to satisfy their daily transactional requirements, enquiries, and documentation needs.
• Follow-up with other sub-departments/ departments on credit/ facility requests to ensure clients requests are met on-time.
• Assist the SRMs and RMs in making calls to clients and following up with them on the services provided by FAB and any other requirements as directed by the line manager or Business Head.
• Review facility documents. and follow-up with clients to ensure that they submit renewed or missing documents on-time.
• Convey potential client acquisitions to line manager while providing them with clients needs and the conducted due-diligence in order to conduct credit assessments/ appraisals and pass them for approval.
• Keep abreast of developments in the local business environment to spot business opportunities& cross selling opportunity. Contribute to the planning process in order to develop corporate business strategies.

Day-to-Day Activities

• Assist the line manager and/or RMs in the day-to-day administrative and transactional activities such as client calls, documentation follow up, updating pipeline, and any other activities in the unit/team to ensure continuity of work and the delivery of effective and high quality outputs. Ensure all critical client relations engagement such call reports, pipeline, account plan, etc. are recorded in in-house CRM application by way of call reports in a timely manner.
• Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Banks KYC and AML policies and regulatory requirements.
• Assist in managing deals pipeline and resolve document deficiencies if any.

Policies, Systems, Processes, and Procedures

• Follow all relevant sub-departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Customer focus:

• Monitoring service levels for customer satisfaction & customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.

MIS and Reports

• Assist in the preparation of timely and accurate statements and reports to meet the units requirements, policies, and standards.

QualificationsMinimum Qualification

• Bachelors degree in Finance, Marketing or related discipline.
• Masters degree in Business Administration is preferred.

Knowledge, Skills, and Attributes:

• Good verbal & written skills to collaborate with customers & cross functional teams
• Knowledge of the banking sector, and FABs products and business strategies
• Ability to work under pressure and adjust quickly to changing priorities
• Computer proficiency
• Ability to analyse and research information
• Banking software systems proficiency
• Data analysis and financial modelling skills
• Credit analysis and FOREX skills
• Communication skills

Minimum Experience

• 5-7 years of experience in banking or a similar area

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.