| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Business Consultancy Services |
| Functional Area | Not Mentioned |
Role ProfileManage the operational day to day running of Alshaya Loyalty programme across MENA, working closely with the Senior Manager: Loyalty and the Marketing, Product and Campaign teamsSupport future roll out plans for the aboveKey Performance AreasManaging the day to day running of the loyalty scheme with the below specialism:Operations: Customer Service; Ops; E CommWork closely with all support teams to ensure the smooth running of the programmeTake ownership of business process maps and be the key touchpoint for change managementWork closely with eComm to ensure the alignment of loyalty across all platformsWork closely with Customer Service to ensure alignment of Customer Management tool to any future amends / enhancementsWork closely with Product team to capture and align future product roadmap and ensure that processes are captured and communicated to the wider businessRequired Skills and Competencies:Excellent organization and communication skillsSkilled in multi-tasking and supporting several projects simultaneouslyAbility to manage diverse stakeholders (internal and external)Strong organisational, project management and analytical skillsStrong self-starterStrong problem solving skillsExperience:5+ years of experience in a customer-centric, operations role, within CRM/Loyalty3+ years of experience developing, integrating, and delivering business initiatives3+ years of experience in Retail (business roles)Education:Bachelors DegreeSkills RequiredGood written and spoken English (Arabic a bonus)
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
