| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Non-profit Organization |
| Functional Area | Not Mentioned |
Role ProfileManage the operational day to day running of Alshaya Loyalty programme across MENA, working closely with the Senior Manager: Loyalty and the Marketing, Product and Campaign teamsSupport future roll out plans for the aboveKey Performance AreasManaging the day to day running of the loyalty scheme with the below specialism:Finance / Risk / FraudWork closely with Finance and Fraud SMEs to ensure that the programme is on trackMonitor the programme performance and recommend actions where requiredTrack vs. Business case for regular business and brand updates; recommend actions or update business case as requiredIdentify any gaps - reporting, data - and work with the wider team to find solutionsMonitor CLTV and work with wider loyalty team to drive maximum programme valueIdentifying value driving opportunities and loss-making risks, and recommending appropriate actionsContracts / LegalWorking closely with all teams and vendors to ensure contractual deliverables are metWork closely with Vendor Management team for future contract negotiations with current and new vendors, working closely with product teams to ensure business requirements are fully capturedWork closely with Legal team to ensure ongoing with present and future Alshaya policies and legal requirementsMaintaining and refining a robust data strategy for loyalty in line with latest legal and governmental changes, as defined by Alshaya legal SMERequired Skills and Competencies:Financial management experience, working closely with finance teamsExcellent organization and communication skillsSkilled in multi-tasking and supporting several projects simultaneouslyAbility to manage diverse stakeholders (internal and external)Strong analytical skills to identify opportunities and measure resultsStrong self-starterStrong problem-solving abilitiesExperience:5+ years of experience in a customer-centric, finance role, within CRM/Loyalty3+ years of experience developing, integrating, and delivering business initiatives3+ years of experience in Retail (business roles)Education:Bachelors DegreeSkills RequiredGood written and spoken English (Arabic a bonus)
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